On Spot Silver, LLC

1. Information We Collect

We collect information when you place an order, create an account, or interact with our website.

This may include:

  • Personal Information: Name, billing/shipping address, email, phone number
  • Payment Information: Billing details and transaction data (processed securely by third-party payment providers)
  • Order Information: Products purchased (e.g., bullion, coins), order history, shipping details
  • Identity Verification Data (if required): Government-issued ID or other verification information to prevent fraud and comply with legal obligations
  • Technical Data: IP address, browser type, device information
  • Usage Data: Pages visited, browsing behavior

2. How We Use Your Information

We use your information to:

  • Process and fulfill bullion orders
  • Verify transactions and prevent fraud
  • Provide shipping, tracking, and delivery updates
  • Communicate about your orders and account
  • Improve our website, pricing tools, and customer experience
  • Send promotional emails (you may opt out at any time)
  • Comply with legal and regulatory requirements

We process your data based on:

  • Your consent
  • Contractual necessity (to complete transactions)
  • Legitimate business interests (fraud prevention, security, service improvement)

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Maintain your shopping cart and session
  • Save preferences for future visits
  • Analyze traffic and usage patterns
  • Support advertising and marketing

You can control cookies through your browser settings. Where required, we will request your consent before using non-essential cookies.

4. Sharing Your Information

We do not sell your personal information.

We may share your data with trusted third parties necessary to operate our business, including:

  • Payment processors (for secure transaction handling)
  • Shipping carriers (for insured delivery of bullion products)
  • Fraud prevention and identity verification services
  • Email and customer communication platforms
  • Analytics providers

These providers are contractually obligated to safeguard your data and use it only for authorized purposes.

We may also disclose information:

  • To comply with applicable laws and regulations
  • To protect against fraud, unauthorized transactions, or security risks
  • To enforce our terms and policies

5. Data Security

We implement industry-standard security measures to protect your information.

  • Secure Socket Layer (SSL) encryption is used for all sensitive data transmissions
  • Access to personal data is restricted to authorized personnel
  • Additional safeguards are used for high-value transactions

Note: We do not store full payment card details on our servers.

6. Data Retention

We retain personal information only as long as necessary to:

  • Complete transactions and fulfill orders
  • Maintain required financial and tax records
  • Prevent fraud and resolve disputes
  • Comply with legal obligations

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request corrections to inaccurate information
  • Request deletion of your data (subject to legal obligations)
  • Opt out of marketing communications
  • Restrict or object to certain data processing

To exercise your rights, please contact us using the information below.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

10. Contact Us

If you have questions about this Privacy Policy or your data, please contact:

On Spot Silver, LLC
Email: info@onspotsilver.com
Contact Form: https://onspotsilver.com/contact/