📦 Shipping, Delivery & Returns Policy

On Spot Silver, LLC

🚚 1. Order Processing

  • Orders are processed only after full payment has cleared
  • Processing times typically range from 1–3 business days, unless otherwise stated
  • High-value or flagged transactions may require additional verification, which may delay processing

📦 2. Shipping Methods

We ship orders using trusted carriers such as:

  • UPS
  • FedEx

Shipping method and carrier selection are determined at our discretion unless otherwise specified.

🔐 3. Packaging & Discretion

  • All orders are packaged securely and discreetly
  • No indication of contents (precious metals) will appear on the package
  • Tamper-evident packaging may be used for added security

✍️ 4. Signature Requirement

  • Orders WILL require adult signature upon delivery
  • This is for your protection and helps prevent fraud or theft

⚠️ 5. Risk of Loss

Once your order is:

👉 Transferred to the shipping carrier

  • Risk of loss transfers to you, the customer (unless otherwise required by law)

We are not responsible for:

  • Lost or stolen packages after carrier acceptance
  • Delivery delays caused by the carrier

🛡️ 6. Shipping Insurance

  • We will include shipping insurance.
  • Claims must follow the carrier’s process

Customers must:

  • Report issues promptly
  • Cooperate fully with claims investigations

Failure to cooperate may result in denial of claims.

📬 7. Delivery Issues

If your package is:

Lost

  • Contact us within 3 business days of expected delivery

Damaged

  • Take photos immediately
  • Keep all packaging materials
  • Report within 24 hours of delivery

Missing Items

  • Report within 24 hours of delivery

Failure to report within these timeframes may limit our ability to assist.

🔁 8. Returns & Exchanges

Due to the nature of precious metals:

  • All sales are final
  • We do not accept returns or exchanges

✅ 9. Exceptions

We may provide replacements or remedies only if:

  • You received the wrong item, or
  • The product is verified as defective or damaged upon arrival

We reserve the right to:

  • Inspect returned items before issuing any resolution
  • Deny claims that cannot be verified

💳 10. Non-Delivery & Refused Packages

If a package is:

  • Refused
  • Undeliverable
  • Returned to sender

You may be responsible for:

  • Shipping costs
  • Insurance fees
  • Restocking fees

⚠️ 11. Shipping Delays

We are not responsible for delays caused by:

  • Weather
  • Carrier disruptions
  • Holidays
  • Events beyond our control

🔐 12. Fraud Prevention

To protect our customers and business:

  • Orders may be held for verification
  • Suspicious orders may be canceled
  • Additional identification may be required

📌 13. Customer Responsibility

By placing an order, you agree to:

  • Provide accurate shipping information
  • Monitor tracking and delivery
  • Be available for signature 
  • Report issues promptly

📬 14. Contact Us

For shipping-related questions or issues:

On Spot Silver, LLC
Email: info@onspotsilver.com
Contact Form: https://onspotsilver.com/contact/